Shipping Policy

Order Processing

Orders are typically processed within 2–3 business days after the order is placed.

Personalized and custom products are made according to the customization information provided by the customer. During peak periods or holidays, processing may occasionally take longer.

Shipping Origin

Orders are shipped from Shenzhen, Guangdong, China.

Shipping to the United States

We offer free standard shipping to the United States.

Estimated delivery time to the United States is approximately 7–12 business days after shipment.

Please note that the 7–12 business day estimate refers to shipping time and does not include the 2–3 business day order processing time.

Shipping Method

Orders are shipped using international tracked shipping services. Tracking information will be provided after the order has been dispatched and tracking becomes available.

Shipping Costs

Standard shipping to the United States is free.

For destinations outside the United States, shipping availability and fees may vary depending on the destination and product. Any applicable shipping charges will be displayed at checkout before payment.

Customs and Import Duties

International orders may be subject to customs duties, taxes, or import fees depending on the destination country or region. Any such charges, if applicable, are the responsibility of the customer unless otherwise stated at checkout.

Delivery Delays

Delivery times are estimates and are not guaranteed. Delays may occasionally occur due to customs clearance, carrier operations, peak shopping seasons, public holidays, weather conditions, or other circumstances beyond our control.

Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your shipping information, please contact us as soon as possible before the order is shipped. Once an order has been dispatched, we may not be able to change the shipping address.

Lost or Delayed Packages

If your package has not arrived within a reasonable period after the estimated delivery window, please contact our customer support team with your order number. We will assist you in checking the shipment status.

Contact Us

If you have any questions about shipping or your order, please contact us at:

Email: support@etgsky.com