Privacy Policy

Last updated: September 20, 2026

This Privacy Policy describes how EtgSky ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website, place an order, use our services, or otherwise communicate with us.

By using our website and services, you acknowledge the practices described in this Privacy Policy.

Information We Collect

Depending on how you interact with EtgSky, we may collect information including:

• Your name, email address, phone number, billing address, and shipping address.
• Order and transaction information, including products purchased and customization details.
• Photos, names, text, or other content that you voluntarily upload or provide for personalized products.
• Information about your interactions with our website, such as device, browser, IP address, and website activity.
• Customer service communications and other information you choose to provide when contacting us.

How We Use Your Information

We may use your personal information to:

• Process, customize, fulfill, and deliver your orders.
• Create personalized products according to the information and content you provide.
• Process payments and prevent fraudulent or unauthorized transactions.
• Provide order confirmations, shipping updates, and customer support.
• Improve our website, products, services, and customer experience.
• Maintain the security and integrity of our website and services.
• Comply with applicable legal and regulatory requirements.
• Send marketing communications where permitted by law and according to your communication preferences.

Personalized Content and Uploaded Photos

When you upload a photo, image, name, text, or other content for a personalized product, we use that content for purposes related to processing and fulfilling your order and providing our services.

Please only upload content that you have the right or permission to use.

For more information about customer-uploaded content and intellectual property, please review our Intellectual Property Rights Policy.

How We Share Personal Information

We may share personal information with service providers and business partners where reasonably necessary to operate our store and provide our services. These may include:

• E-commerce platform and website service providers.
• Payment processors and payment service providers.
• Shipping, logistics, and fulfillment providers.
• Technology, hosting, analytics, fraud prevention, and customer support providers.

We do not share personal information with third parties except where necessary to provide our services, operate our business, comply with legal obligations, protect our rights, or as otherwise described in this Privacy Policy.

Payment Information

Payments may be processed by third-party payment service providers. Depending on the payment method you choose, your payment information may be collected and processed directly by the applicable payment provider.

We do not independently store complete payment card information unless necessary and permitted through our authorized payment processing systems.

Cookies and Similar Technologies

We and our service providers may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use our website, improve our services, and support analytics and marketing activities.

You may be able to manage cookies through your browser settings or other privacy controls available on our website.

Please note that disabling certain cookies may affect some website functionality.

Data Retention

We retain personal information for as long as reasonably necessary to provide our services, fulfill orders, maintain business and transaction records, resolve disputes, comply with legal obligations, and protect our legitimate interests.

Customer-uploaded photos and personalization information may also be retained for a reasonable period where necessary for order fulfillment, customer support, reprints, dispute resolution, fraud prevention, or legal compliance.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the Internet or electronic storage can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.

These rights may include the ability to request access to, correction of, or deletion of certain personal information, or to exercise other privacy choices available under applicable law.

To submit a privacy-related request, please contact us using the email address below. We may need to verify your identity before processing certain requests.

Children's Privacy

Our services are not intended for children to use independently where parental or guardian consent is required by applicable law.

We do not knowingly collect personal information from children in violation of applicable law.

Third-Party Links

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, content, or security of third-party websites. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal requirements, or other operational reasons.

When appropriate, we will update the "Last updated" date at the top of this page.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy-related request, please contact us at:

Email: support@etgsky.com